Returns & Exchanges
⚡ Returns & Exchanges
We stand behind every stitch.
Because each piece is custom-made for you, here's how returns work — and how we make it right if something's off.
Custom embroidered items are made to order specifically for you, so they're final sale. But if we got something wrong, we'll fix it — no hassle.
What we always cover
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Manufacturing defects
Flawed stitching, a torn garment, or an error in the embroidery? We'll repair or replace it.
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Our mistakes
If your order doesn't match the proof you approved — wrong design, color, or item — that's on us, and we'll make it right.
How to report an issue
Reach out within 7 days
Contact us within 7 days of delivery so we can act fast.
Send photos
Include a few clear photos of the issue and your order number. It helps us sort it out quickly.
We make it right
We'll repair, replace, or otherwise resolve it — and cover return shipping when the issue is our fault.
What isn't eligible
- Ordering the wrong size or quantity (please check our Size Guide before ordering)
- Designs, spelling, or colors that were approved on your proof
- Change of mind after production has started
- Normal wear or damage from improper care (see our Care Instructions)
⚡ Always review your proof carefully. Spelling, colors, and placement are locked in once you approve — that approval is what we stitch from, so give it a close look.